Intercom

Connect Intercom to access conversations, user data, and support context through Cendriix agents.

Overview

How to connect

1. Navigate to Settings → Integrations → Connectors
2. Click Connect on the Intercom integration
3. Authorize the Cendriix app in your Intercom workspace
4. Once authorized, support data becomes available to Cendriix agents

Admin setup (self-hosted)

If you’re running Cendriix on your own infrastructure, an admin needs to:

1. Create an Intercom app at Intercom Developer Hub 
2. Set the redirect URL to: https://api.<your-domain>/v1/connectors/intercom/oauth/callback
3. Store the credentials in AWS Secrets Manager at cendriix/prod/connectors/intercom:

   { "client_id": "...", "client_secret": "..." }

Capabilities

Once connected, Cendriix agents can:

• Read customer conversations and support tickets
• Access user and company profiles
• Reference support context when debugging customer issues

Security notes

• Intercom tokens do not support refresh — re-authorization required if token expires
• Disconnect at any time from Settings → Integrations → Connectors

Further reading

• Intercom OAuth Guide 
• Intercom API Reference