Intercom MCP
Read and reply to Intercom conversations, manage contacts, and create internal notes.
Overview
| Catalog ID | mcp-intercom |
| Category | customer-support |
| Auth method | OAuth |
| Blast radius | moderate |
| Trust | Verified — published by cendriix |
| Version | 1.0.0 |
| Regions | us-east-1, eu-west-1 |
Tools
| Tool | Description |
|---|---|
list_conversations | List Intercom conversations. |
reply_to_conversation | Reply to a conversation. |
create_note | Add an internal note. |
search_contacts | Search contacts. |
close_conversation | Close a conversation. |
Tool parameters
list_conversations
List Intercom conversations.
| Parameter | Type | Description | |
|---|---|---|---|
type | string | optional | Filter by type |
reply_to_conversation
Reply to a conversation.
| Parameter | Type | Description | |
|---|---|---|---|
conversation_id | string | required | Conversation ID |
body | string | required | Reply body |
type | string | required | Reply type |
create_note
Add an internal note.
| Parameter | Type | Description | |
|---|---|---|---|
conversation_id | string | required | Conversation ID |
body | string | required | Note body |
search_contacts
Search contacts.
| Parameter | Type | Description | |
|---|---|---|---|
query | string | required | Search query |
close_conversation
Close a conversation.
| Parameter | Type | Description | |
|---|---|---|---|
conversation_id | string | required | Conversation ID |
Installing
- In Cendriix, go to Settings → MCPs
- Find Intercom and click Install
- Click Authorize after installing. Cendriix completes the OAuth flow with the provider and refreshes tokens automatically — you never paste a long-lived secret.
- Click Test Connection to run a health check and list available tools
Authentication. Click Authorize after installing. Cendriix completes the OAuth flow with the provider and refreshes tokens automatically — you never paste a long-lived secret.
Blast radius
This MCP is classified moderate. This MCP can create and update records in the connected service, but cannot delete infrastructure.
Every tool invocation is recorded in your Audit Log. You can remove this MCP at any time from Settings → MCPs, which revokes tool access immediately.
Further reading
- MCP Marketplace — browse and install MCPs
- Policies & Guardrails — approval gates and blast radius
- Audit Log — review tool invocations
Last updated on