Zendesk MCP
Create, update, and search Zendesk support tickets. Add comments and manage ticket workflows.
Overview
| Catalog ID | mcp-zendesk |
| Category | customer-support |
| Auth method | API key |
| Blast radius | moderate |
| Trust | Verified — published by cendriix |
| Version | 1.0.0 |
| Regions | us-east-1, eu-west-1 |
Tools
| Tool | Description |
|---|---|
list_tickets | List Zendesk tickets. |
create_ticket | Create a ticket. |
update_ticket | Update a ticket. |
add_comment | Add a comment to a ticket. |
search_tickets | Search tickets. |
Tool parameters
list_tickets
List Zendesk tickets.
| Parameter | Type | Description | |
|---|---|---|---|
status | string | optional | Filter by status |
sort_by | string | optional | Sort field |
create_ticket
Create a ticket.
| Parameter | Type | Description | |
|---|---|---|---|
subject | string | required | Ticket subject |
description | string | required | Ticket description |
priority | string | optional | Priority |
type | string | optional | Ticket type |
update_ticket
Update a ticket.
| Parameter | Type | Description | |
|---|---|---|---|
ticket_id | integer | required | Ticket ID |
status | string | optional | New status |
priority | string | optional | New priority |
assignee_id | integer | optional | Assignee ID |
add_comment
Add a comment to a ticket.
| Parameter | Type | Description | |
|---|---|---|---|
ticket_id | integer | required | Ticket ID |
body | string | required | Comment body |
public | boolean | optional | Public comment |
search_tickets
Search tickets.
| Parameter | Type | Description | |
|---|---|---|---|
query | string | required | Search query |
Installing
- In Cendriix, go to Settings → MCPs
- Find Zendesk and click Install
- Paste your API key after installing. It is validated, then encrypted at rest in a secrets vault scoped to your tenant.
- Click Test Connection to run a health check and list available tools
Authentication. Paste your API key after installing. It is validated, then encrypted at rest in a secrets vault scoped to your tenant.
Blast radius
This MCP is classified moderate. This MCP can create and update records in the connected service, but cannot delete infrastructure.
Every tool invocation is recorded in your Audit Log. You can remove this MCP at any time from Settings → MCPs, which revokes tool access immediately.
Further reading
- MCP Marketplace — browse and install MCPs
- Policies & Guardrails — approval gates and blast radius
- Audit Log — review tool invocations
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